Is biometric data stored on your servers?+
No. FaceClok processes facial recognition entirely in the browser using on-device AI models. Only an encrypted mathematical descriptor (not a photo) is stored in your tenant's isolated database. Your employees' actual images are never uploaded or retained.
What happens if face recognition fails or isn't available?+
Every kiosk has a secure PIN fallback. If the camera is unavailable or recognition confidence is too low, employees can clock in using their unique PIN. Both methods are recorded so administrators can review all clock events.
Can I cancel anytime? Are there contracts?+
Yes — no contracts, no cancellation fees. You can cancel your subscription at any time from your billing portal. Your account and data remain accessible until the end of the current billing period.
How long does it take to enroll an employee?+
Face enrollment takes under 30 seconds per employee. They simply face the camera and the system captures their biometric descriptor. Most teams of 20–50 people are fully enrolled in a single afternoon.
Does face recognition work in low light or with masks?+
FaceClok uses advanced landmark-based facial recognition that adapts to varying lighting conditions. For environments where face masks are required, the PIN fallback ensures employees can always clock in without interruption.
Can I white-label FaceClok for my clients?+
Absolutely. The Enterprise plan includes full white-labeling: custom domains (e.g., clock.yourcompany.com), your logo, brand colors, and branded PDF reports. Your clients see your brand, not ours.
Is there a free trial?+
Yes — every new account starts with a 7-day free trial with no credit card required. You get full access to all features in your chosen plan so you can evaluate FaceClok with your actual team before committing.
What countries and currencies are supported?+
FaceClok is available worldwide and billing is processed in USD via PayPal. The platform interface supports any timezone and date format. There are no geographic restrictions on where you can deploy kiosks or manage employees.